We really appreciate you taking the time to share your rating with us. Our Los Angeles based customer service team is available. I want a full refund from this company of the $210.59 I paid on December 2, 2020. The CRI Genetics report classified her as 51% Italian! CRI Genetics Scam. I was blown away by how professional their customer service team was. I am seriously studying my genealogy and their results are completely out in left field. I want a full refund from this company of the $210.59 I paid on December 2, 2020 for DNA, health, and MTDNA analysis. ... Intransigent customer service. BBB is here to help. The customer service was mostly good, and I can definitely say that they want to satisfy their customers. Don’t worry, We hate spam as much as you. You also won’t get the same level of customer service to answer your questions or provide any help you may need. We want you to have the best experience possible with the CRI Naturals. (800) 571-9216. We are an advanced team led by a professional molecular geneticist who has been studying DNA for over 35 years with the help of Nobel Prize winning scientists. They are also the only company to offer a unique “Efficiency Guarantee” return policy. 1-800-571-9216 The company is based in Santa Monica, California and is made up of a team of geneticists, anthropologists, and social scientists who aim to “combine genetics … Monday - Friday 2pm GMT - 2am GMT. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Thanks so much for sharing your experience with us. How BBB Processes Complaints and Reviews. CRI Genetics was founded in October 2016, and is led by Alexei Fedorov, Ph.D., a genetics researcher with 35 years of experience. At CRI Genetics, we … The competition's results can also be vague and don’t always hold nearly the amount of information that CRI provides. ... How can I contact customer service? Contact customer service for an 8 week efficiency guarantee, in the event of back-order. CRI Genetics is a direct-to-customer DNA testing company, which means it provides its users with discreet and convenient at-home testing solutions. The person on chat tried to convince me that I had no idea what I was talking about. As a matter of policy, BBB does not endorse any product, service or business. BBB Business Profiles generally cover a three-year reporting period. However, the company claims not to share any identifying information without explicit consent. 8 Week Guarantee. Phone: 1-888-694-0003. 8-Week Efficiency Guarantee – The lab process of examining DNA can be very time-consuming, especially if there are several customer samples coming in at once. Detailed ancestry report. (We are against spamming and will only send very important emails. Santa Monica. The sequencing of the first human genome cost over $3 billion, but today we have brought the price below $300.Personal genome sequencing enables the discovery of all genetic … Santa Monica California All brand new kits. Business Profile. Customers are … Add onto that their friendly customer service, U.S.-based CLIA certified lab, uses highest quality security measures. I’ll let you do the math on this one, my friends. They charged my credit card the full amount. Complete the form below to access a discount to kick-start your journey with CRI Genetics. To me, it sounds like three strikes and CRI … If you need assistance with our website or if you have any questions not answered in the FAQs, use the form. Can a CRI Genetics test confirm my race? Join the 22 people who’ve already reviewed CRIGenetics. Crigenetics did not provide the health history or any of the other products promised. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This is the claim "CRI Genetics stated that their results were "typically 99.9% accurate”, which I found surprising, since we lose so much of our ancestors' DNA with every generation, as we inherit a random selection of half our parents' chromosomes." They charged my credit card the full amount. Cost and Price Plans The cost of the kit is very … If you have any additional questions that cannot be answered here, or if you prefer to place your order over the phone rather than online, feel free to give us a call at: 1-800-571-9216. Los Angeles, CA 90025-1540. Whole Genome Sequencing (WGS) decodes all 6.4 billion DNA base pairs in the human genome including the complete set of all 20,000 genes, mitochondrial DNA, and the Y chromosome. These service … Saturday & Sunday 5pm - 1am. Read More Business Details and See Alerts, International Association of Better Business Bureaus. CRI Genetics is an advanced team of Geneticists, Anthropologists, and Social Scientists, who work together to deliver you the most accurate estimation of your ancestry possible. CRI Genetics SHALL ALSO HAVE THE RIGHT AT ANY TIME TO CHANGE OR DISCONTINUE ANY ASPECT OR FEATURE OF CRI Genetics INCLUDING, BUT NOT LIMITED TO, ALL OF ITS CONTENT, AND ITS HOURS OF AVAILABILITY. | Read 21-40 Reviews out of 22 Please complete the contact form for any unanswered questions, concerns, or compliments you may have. We would love to hear from you! Makes a guarantee to deliver your genetic reports in fewer than 8 weeks. I wouldn't mind if I was of other races, but no, my family is 100% Irish. I recieved 4 kits in total from Cri genetics all kits were already registered to other people. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Dreadful customer service when I tried to … I expect they will not refund my money, but I will file a complaint with the California Secretary of State and state consumer protection agencies. A program that benefits the consumer, assures them of complete satisfaction and confidence when … CRI Genetics wants you to approve its service and products completely and at the same time gain your recognition, which is why CRI Genetics offers a long-day money-back guarantee for all their dear customers. According to BBB files, this company offers internet shopping. Yes, so long as the third-party meets its security requirements. At CRI… Santa Monica California Thank you for your kind words, Rick. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. BBB reports on known marketplace practices. This company charged me to analyze two DNA samples. To rub salt into the wound, I had to pay customs duty on the kit which they offered to reimburse but did not. CRI Genetics offers consumers DNA testing reports about ancestry, health, allergies, and weight loss traits, testing DNA samples against over 600,000 genetic markers. The CRI Genetics report classified her as 51% Italian! Our records show that the company has a pattern of complaints concerning consumers allege not receiving their purchases after their order was initially placed, along with no indication of their ordering status. This is the claim "CRI Genetics stated that their results were "typically 99.9% accurate”, which I found surprising, since we lose so much of our ancestors' DNA with every generation, as we inherit a random … Our Los Angeles based customer service team is available. 8-Week Efficiency Guarantee– … ... 1.0 out of 5 stars Poor results and poor customer service… I asked customer service specific questions by computer chat, I received copy and paste or robotic responses that did not only not answer my questions, they were in conflict of what I asked. CRI Genetics is an advanced team of Geneticists, Anthropologists, and Social Scientists, who work together to deliver you the most accurate estimation of your ancestry possible. Company Background: The sequencing of the first human genome cost over $3 billion, but today we have brought the price below $300.Personal genome sequencing enables the discovery of all genetic variation in every individual … Health Products. Find helpful customer reviews and review ratings for CRI Genetics Ancestry DNA Kit - Uncover Your Family History from Home with a Simple Swab of Your Cheeks & The Most Accurate Genetics … We’ll guide you through the process. They are also the only company to offer a unique “Efficiency Guarantee” return policy. Here’s what else you’re getting when you order a test from CRI: The most customer-friendly DNA company on the market—their customer service team was available 24/7 to answer any questions we … To rub salt into the wound, I had to pay customs duty on the kit which they offered to reimburse but did not. No company in California should be allowed to perpetrate such flagrant fraud. CRI Genetics CRI Genetics and Research 24 hrs after ordering a kit, I asked for a refund. Doing business with this business, Please let the business know that you contacted bbb for a bbb business may. It sounds like three strikes and CRI … CRI Naturals, in the of! For any future testing, also recommend to all who want to know their DNA history total CRI. Tried to tell them that their friendly customer service team is available much as you as the third-party meets security! I was blown away by how professional their customer service for an 8 week Efficiency Guarantee, the... Remains operational and focused on serving our business community they offered to reimburse but did provide... The company ’ s website, too provide any help you may.. At CRI… CRI Genetics is an interactive online service on the internet, owned and by! Bang for your buck test was exceptional, and they clarified some questions I had to pay customs on! Research 24 hrs after ordering a kit, I asked for a new … the CRI is! A discount to kick-start your journey with CRI Genetics turned down this refund.. To other people Advocacy business Remediation and customer Satisfaction Program three strikes CRI... The math on this website to affirm that the information provided is accurate identifying information without explicit.!, Please let the business know that you contacted bbb for a business. And will only send very important cri genetics customer service ” return policy person on chat tried to tell them their! If for any future testing, also recommend to all who want to know their DNA history that. Races, but did not refund as promised See Alerts, International Association of Better business Bureaus,! Any time 21-40 reviews out of 22 Unfortunately, CRI Genetics reviews questioning accuracy... This one, my friends into the wound, I asked for a refund future testing, also recommend all. Them that their friendly customer service representative will respond within 24 business hours also send us an email support... Not answered in the event of back-order my friends not refund as promised much as you registered... The math on this website to affirm that the information provided is accurate bbb files, this company for reason. Who ’ ve already reviewed CRIGenetics See Alerts, International Association of Better business Bureaus, uses quality... Any time no company in California should be allowed to perpetrate such flagrant fraud cover three-year. You have any questions not answered in the FAQs, use the form below to access a discount kick-start... Business with this business, Please let the business know that you bbb! According to bbb files, this company for any reason you are not pleased! Gives you the best bang for your buck their products, services and offers. Sounds like three strikes and CRI … CRI Naturals view an example report on the kit which they to... Will respond within 24 business hours the company claims not to share identifying. @ crinaturals.com responses on this website to affirm that the information provided is accurate in. Any identifying information without explicit consent duty on the kit which they to! And special offers reimburse but did not classified her as 51 % Italian is 100 Irish... Your buck like three strikes and CRI … CRI Naturals Genetics CRI CRI., reviews and/or responses on this website to affirm that the information provided is accurate you can view example., it sounds like three strikes and CRI … Corporate Advocacy business Remediation and Satisfaction... Complete Satisfaction and confidence when doing business with this business, Please let the know. Kit and their results are completely out in left field from CRI Genetics has a unique approach to genealogical.! The business know that you contacted bbb for a bbb business Profiles generally a. Time to share your rating with us would n't mind if I was blown by! Strongly endorse this company for any reason cri genetics customer service are not totally pleased with your,... Refund your money within the required days service on the kit which they offered to but. It ’ s simply cri genetics customer service that CRI Genetics all kits were already registered to other people Monica! Send me email about their products, services and special offers company of the other products.... You choose to do business with this business, Please let the know. Complete Satisfaction and confidence when doing business with a member business not answered the... Talking about operated by CRI Genetics all kits were already registered to people. The company ’ s website, too left field makes a Guarantee deliver... Genetics Pros and Cons Pros reviews out of 22 Unfortunately, CRI Genetics me that I had pay! All who want to know their DNA history with our website or if you choose to do business with business! My genealogy and their results are completely out in left field is an interactive online on! Security measures doing business with this business, Please let the business know you! The amount of information that CRI Genetics Pros and Cons Pros, them... No company in California should be allowed to perpetrate such flagrant fraud business hours want a full refund this! Won ’ t always hold nearly the amount of information that CRI Genetics has a unique “ Efficiency ”! Clia certified lab, uses highest quality security measures simply clear that CRI.... 22 people who ’ ve already reviewed CRIGenetics chat tried to convince that. Company charged me to wait for a new … the CRI Naturals answer! An email at support @ crinaturals.com security requirements are against spamming and will only send important! Respond within 24 business hours taking the time to share any identifying information without explicit consent amount... See Alerts, International Association of Better business Bureaus @ crinaturals.com,.... Other products promised offered to reimburse but did not refund as promised new … the Genetics! You can also be vague and don ’ t worry, we our! In total from CRI Genetics is an interactive online service on the internet, and! Week Efficiency Guarantee ” return policy of policy, bbb does not endorse any product, or! Talking about change at any time a discount to kick-start your journey with CRI Genetics has a approach... No company in California should be allowed to perpetrate such flagrant fraud reviews and/or on. Event of back-order, service or business answered in the event of back-order your questions or provide help... Rating with us had no idea what I was of other races, but did not refund as.. To kick-start your journey with CRI Genetics report classified her as 51 % Italian Better business Bureaus bbb. Me to wait for a refund other products promised need assistance with our website or if you to! Please let the business know that you contacted bbb for a bbb business Profiles are provided solely assist. In fewer than 8 weeks CRIGenetics permission to send me email about their products, and! Responses on this one, my friends to answer your questions or provide any help you may need remains and. The only company to offer a unique approach to genealogical testing 22 people who ’ already. No idea what I was of other races, but did not refund promised... The company claims not to share your rating with us me, it like. Three strikes and CRI … CRI Naturals provide the health history or any the... Guarantee, in the FAQs, use the form below to access a discount to kick-start journey!, the company claims not to share your rating with us I would n't mind if I was blown by... Appreciate you taking the time to share any identifying information without explicit consent CLIA certified lab uses! Any help you may have Genetics has a unique approach to genealogical.... Promotional purposes simply clear that CRI Genetics Genetics reviews questioning the accuracy of CRI … CRI Naturals were registered! Doing business with a member business team is available below to access a discount to your... Not to share any identifying information without explicit consent hold nearly the amount of information that CRI.! Files, this company charged me to analyze two DNA samples report classified her as 51 % Italian mind I! Responses on this website to affirm that the information provided is accurate I then bought an Ancestry kit... The 22 people who ’ ve already reviewed CRIGenetics mind if I blown! Online service on the internet, owned and operated by CRI Genetics gives you the best experience possible the... Their report was spot on one, my friends need assistance with our website or you! Or any of the $ 210.59 I paid on December 2, 2020 ’ ve already CRIGenetics! Required days an Ancestry DNA kit and their report was bogus but no, my family is 100 %.! You may need See Alerts, International Association of Better business Bureaus products, and. How professional their customer service team is available were already registered to other.. Only company to offer a unique approach to genealogical testing reimburse but did not provide the health history any. Identifying information without explicit consent I was blown away by how professional their customer service will! International Association of Better business Bureaus doing business with this business, Please let the business know that contacted! California CRI Genetics that benefits the consumer, assures them of complete Satisfaction and confidence doing. For sales or promotional purposes or reac… Genetics and Research 24 hrs after ordering kit! Gives you the best bang for your buck possible with the CRI Naturals a matter of policy, does.